RYZORA – Wake Protocol

Support

Questions, problems or ideas — we read every message.

Contact

E-mail support@getryzora.com, or in the app: Settings → Help & about → Report a problem / Request a feature.

FAQ

My alarm didn't ring

Open RYZORA → Settings and check the alarm status: alarm permission, notifications and the iPhone's “Ringtone and Alerts” volume. Keep your iPhone charged. RYZORA alarms are scheduled with iOS and ring even when the app is closed, in Silent mode or during a Focus.

I stopped the alarm on the Lock Screen — why does it ring again?

iOS lets you stop any alarm from the Lock Screen. While your mission is not done, RYZORA rings again. Open RYZORA and complete the mission, or end it through Emergency options.

I can't switch my alarm off

During a protected morning an alarm that is already scheduled can't be switched off — on purpose. You can always stop through Emergency options (that morning then counts as not verified). Your iPhone's emergency call is never blocked.

My object isn't recognised

Make sure there is light and aim calmly at the whole object. If the camera fails for technical reasons, RYZORA switches to steps and a sum.

Subscriptions and refunds

Manage or cancel in Settings → your name → Subscriptions. Refunds are handled by Apple (reportaproblem.apple.com). “Restore purchases” is on the Pro screen and in Settings → Subscription.

Is Guided Sleep in my language?

The guided sessions are spoken in English; the app itself is in English and Dutch.

Pricing

New, eligible subscribers get 7 days free; then the subscription renews automatically until you cancel, at least 24 hours before the period ends, in your Apple ID settings. Prices in euros incl. VAT; they can differ per country. Your alarms keep ringing with or without Pro. Subscription terms